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Chance to have your say about Royal Bournemouth Hospital

By mbarber  |  Posted: April 13, 2014

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Independent consumer watchdog, Healthwatch Dorset is returning to the Royal Bournemouth hospital this month to collect further views on the hospital and its services.

They will be in the main entrance area and the orthopaedic outpatients department on Tuesday 15 April from 2-6pm and in the main entrance on Thursday 26 April from 4-8pm.

A report from the Care Quality Commission in December, criticised medical care at the hospital as being inadequate,

Patients, relatives, visitors and staff are encouraged to tell Healthwatch what they think about the Trust and its services. Healthwatch will tell the hospital what people think is good; what people think is bad; what needs improving and how improvements could be made.

Two areas identified from the feedback for improvement from the March visit included trouble accessing or sharing information with other hospitals, along with ensuring staff have enough time to talk to patients.

The Trust says it has already undertaken a whole host of initiatives to improve quality and the experience of its patients. A single informatics department has been created with Poole Hospital and major works to improving clinical systems, sharing test results and other clinical information, along with a key project for a single set of electronic notes are well underway.

The Trust has also recognised the need to release more time for staff to provide direct care for patients and a whole host of actions are in place.

More staff have been recruited including 22 new consultant posts and there is a recruitment drive for more nurses.

Visiting hours across the Trust have also been extended. Individual wards have also implemented easily bookable appointment times to meet with consultants or the ward sister/ charge nurse and this good practice is being shared across other wards.

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