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Dorset Police announce improved response times to 101 non-emergency telephone number

By DavidBol  |  Posted: December 08, 2013

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Dorset Police

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DORSET Police has improved response rates to 101 non-emergency calls after concerns were raised by members of the public.

Police and Crime Commissioner Martyn Underhill launched a review of the service in August – revealing that average response times to non-emergency calls were over a minute.

Dorset Police is now answering non-emergency calls by an average of 37 seconds.

Head of Contact Services at Dorset Police, Jane Jennings said: “No matter where you are in England and Wales, if you need to contact the police for a non-urgent issue simply dial 101.

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“The 101 number is easy to remember and I would like to remind members of the public that this is the number to call of they would like to get in touch with officers from their Safer Neighbourhood teams.

“As ever, in an emergency where life is in danger or a crime is in progress, you should always dial 999.”

Calls to the 101 non-emergency number cost 15 pence per minute. If a member of the public has a speech or hearing impairment, they can textphone 18001 101.

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