EAST Dorset Housing Trust is planning to expand its services across Dorset following its domiciliary care and support service being described as ‘outstanding’ by a Care Quality Commission (CQC) inspection.
Last year the company delivered more than 94,000 hours of care to the sheltered elderly, adults with learning disabilities and other vulnerable client groups. across Dorset.
The unannounced inspection focused on customer choice, welfare and safety and how the organisation supports staff and assesses the quality of service.
Inspectors looked at client records and interviewed customers, families and staff members. The findings of the inspection concluded that East Boro met and exceeded all standards.
Mary Stepin, East Boro’s director of housing care and support said: “This outstanding report now means we can push ahead with our recruitment drive as we endeavour to meet an increased demand for service provision across Dorset.
“We are actively looking to recruit a large number of day and night support and care workers to work with a variety of client groups and are delighted to be in the position to offer local jobs to local people.”
The CQC report findings have been echoed by East Boro customers who describe the service as ‘excellent’.
The report revealed that one service user told inspectors: “East Boro provide excellent staff and their visits set me up for the day. They are all so very friendly. The staff are absolutely lovely and so polite and they tend to everything for me.”